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FAQs for my travelling friends |
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Incorrect Booking date |
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Wrong times? |
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Wrong airport? |
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Wrong passenger name(s)? |
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How do I contact a travel consultant? |
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Wrong email address? |
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How do I add additional passengers to an existing reservation? |
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How do I contact the airlines with a question? |
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Will the airline change my flights? |
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Help about the booking process |
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How do I purchase an airline ticket for someone else like a friend, relative etc? |
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Why is a flight or fare shown and then not available when I attempt to book it? |
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Why did I receive a "Validation Error" when trying to book? |
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How do I cancel my reservation? |
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How do I book multiple destinations? |
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How do I get/change seat assignments? |
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How do I order a special meal? |
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Questions about the Payment Process |
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Can I pay for the ticket with a debit card? |
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Are all prices in US Dollars? |
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Do you accept Canadian credit/debit cards? |
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My credit card was declined? |
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How do I purchase an airline ticket for someone else? |
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Is there a service fee for purchasing my ticket through the site? |
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Why are there different charges on my credit card? |
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Can I use an airline coupon or voucher online? |
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Help about the confirmation/ticketing process |
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How do I review/confirm my reservation? |
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What if I have not received my confirmation email? |
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What if I do not have a reference code? |
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I need another copy of my itinerary or I lost my itinerary? |
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I have a confirmed reservation on 2 or more airlines. Why are you unable to issue my ticket? |
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Why are you unable to issue tickets on certain airlines? |
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Do I have an electronic (e-ticket) or paper ticket? |
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Questions about Shipping process |
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I purchased a paper ticket, how will I receive it? |
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What is the shipping charge? |
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Why did I not receive my e-tickets in the mail? |
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I did not receive my paper tickets in the mail, what should I do? |
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I have a PO Box, how will you ship me the tickets? |
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Can I send the tickets to a different mailing address? |
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I typed in the wrong shipping address? |
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Questions about the travelling process |
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How do I travel with an electronic ticket? |
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What identification do children need at the airport? |
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What are the rules on unaccompanied minors/children traveling alone? |
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Why do I have to change airports? |
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What are the check-in procedures for domestic and international flights? |
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What are Visa’s and passports and do I need one to travel? |
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Will the airline change my flights? |
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My question does not appear above, how can I contact Customer Support? |
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FAQs for my travelling friends |
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Incorrect Booking date |
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If you typed in the wrong date, please call us at 510 870 1566 within 24 hours of purchase and let us know as soon as possible. Please keep in mind that your current fare may not be the same or available for the new dates you are requesting. There will also be additional fees charged for changing a non-changeable ticket. |
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Wrong times? |
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If you typed in the wrong departure or arrival times, please call us at 510 870 1566 page within 24 hours of purchase and choose the “wrong time” option from the drop down menu. Please keep in mind that your current fare may not be the same or available for the new times you are requesting. There will also be additional fees charged for changing a non-changeable ticket. |
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Wrong airport? |
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If you typed in the wrong airport code, you will need to visit our Customer Support page within 24 hours of purchase and choose the “wrong airport” option from the drop down menu. Please keep in mind that your current fare may not be the same or available for the new times you are requesting. There will also be additional fees charged for changing a non-changeable ticket. |
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Wrong passenger name(s)? |
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If you typed in the wrong passenger name, you will need to visit our Customer Support page within 24 hours and choose the "wrong name" option from the drop down menu. Please keep in mind that your current fare may not be the same or available for the new times you are requesting. There will also be additional fees charged for changing a non-changeable ticket. |
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How do I contact a travel consultant? |
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If you need to contact a travel consultant to assist you with your booking, call our support desk at 510 870 1566 or email us at info@letusbook.com. |
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Wrong email address? |
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If you typed in the wrong email address, you will not receive our email confirmation. An email confirmation is automatically sent to the email address provided to us at the moment the ticket is issued. The confirmation email is important for several reasons:1) it serves as a receipt, 2) its is an important form of identification for you to show at check-in and 3) it provides us with an important tool for communicating with you regarding airline schedule changes. To solve this problem there are two possible solutions.
1) If you have your reference code (it was provided on the confirmation page that you printed from the website) but have not received your confirmation email; you can go to the CheckMyReservation page, input your reference code and last name and get all the necessary details of your flight.
2) If you did not receive your email confirmation, please go to our Customer Support page and choose the “wrong email address” option from the drop down menu and provide us with your correct email address. We will then update your email information and send you a confirmation email confirming that the change has been made. To be extra certain that we receive your correct email address, please email us your correct email address at info@letusbook.com . |
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How do I add additional passengers to an existing reservation? |
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To add additional passengers to a reservation, you will need to visit our Customer Support page and choose the "add additional passengers" option from the drop down menu. Due to the fluctuating airline industry , Let us Book does not guarantee whether the new passenger will get the same fare or flight but rest assured, we will surely try our level best to do the same. |
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How do I contact the airlines with a question? |
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Our Airline contact information page provides you the toll free numbers of most of the airlines that are out there. |
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Will the airline change my flights? |
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In today market, flight schedules do changes many a times, most of them at the last minute. Let Us Book strongly advises you to contact the airlines 24 hours prior to departure to confirm the necessary details of your flight. Please visit our AIRLINE Contact Information page for the toll free number of your respective airline.
Also a good idea will be to monitor your booking in the “Check my reservation” page as it will also be updated by our Special Global Distribution System.
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Help about the booking process |
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How do I purchase an airline ticket for someone else like a friend, relative etc? |
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Due to increasing credit Cards frauds, we don’t allow third party bookings. Only on certain situations, we will ask you to fax us the credit card authorization form and the related documents. The Credit card form can be found on “Credit Card Form” page on our site. |
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Why is a flight or fare shown and then not available when I attempt to book it? |
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Let Us Book promises that only Available Flights will be displayed, we don’t want any Surprises for our customer. But in some cases, there may be a delay between when a fare or flight is sold out and when the Airline updates its inventory in the Airline Global Reservation System (GDS). This result is usually due to the Airlines not matching their inventory in time.
We surely apologize for any confusion, frustration or inconvenience this may cause you. However, please note that GDS availability is the responsibility of the Airlines to update; not the responsibility of Let Us Book. We only displays the availability provided by the respective Airlines to our GDS. |
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Why did I receive a "Validation Error" when trying to book? |
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Some portion of your reservation form was not filled out correctly. The list of Common errors are as follows:
- incorrect or non existent billing address,
- incorrect credit card numbers, and or
- Incomplete email addresses, etc.
Kindly try to resubmit the form again if you think all the information provided by you was correct. If the problem still continues, please feel free to contact our Customer Service. Once we receive the information, we will get back to you as soon as humanly possible. |
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How do I cancel my reservation? |
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As per the Airlines Rules and Regulations, all the airlines tickets are non-refundable and non-cancelable. |
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How do I book multiple destinations? |
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There is a multiple City booking button on the top portion of the home page that must be clicked in order to book multiple destinations or cities. |
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How do I get/change seat assignments? |
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Seat numbers are automatically assigned after your reservation has been ticketed on all applicable flights. To change your seat assignments, please contact the airlines directly. For a list of airline phone numbers, please visit the Airline Contact page. |
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How do I order a special meal? |
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Let Us Book provides you an option to select the special meal , but in case you have any special preferences, please contact the airline directly. For a list of airline phone numbers, please visit the Airline Contact page. |
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Questions about the Payment Process |
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Can I pay for the ticket with a debit card? |
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Absolutely, Please confirm with your bank about the daily limit on the usage of your debit card. Also confirm with your bank, if they will charge you for an International Transaction fees for the amount of the ticket. Let Us Book holds no responsibility for any fees charged by the bank issuing the debit card. Also confirm that the debit card has either a VISA or a MasterCard logo to be accepted for payment purposes. |
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Are all prices in US Dollars? |
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As stated on our home page, all of our prices are quoted in US dollars. We do accept Canadian credit/debit cards and the final charges on your Canadian statement will be in Canadian Dollars after our price quote has been converted from US Dollars. |
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Do you accept Canadian credit/debit cards? |
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We do accept Canadian credit/debit cards. The final charges on your Canadian credit card statement will be in Canadian Dollars after our price quote has been converted from US Dollars. |
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My credit card was declined? |
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Credit Card can be declined due to a lot of reasons ,(but before everything, please call your bank to know the actual reason.
a) It’s a brand new card and has not yet been activated.
b) Incorrect expiration date.
c) Incorrect Billing address.
d) Low Daily Limit on the card.
e) Incorrect Card Number.
f) Huge one time transaction. (The bank won’t clear it thinking that it may be a fraud). |
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How do I purchase an airline ticket for someone else? |
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Due to increasing credit Cards frauds, we don’t allow third party bookings. Only on certain situations, we will ask you to fax us the credit card authorization form and the related documents. The Credit card form can be found on “Credit Card Form” page on our site.
The best way is to contact us and one of our Certified Travel Agent is surely help you out. |
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Is there a service fee for purchasing my ticket through the site? |
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All airfare prices include non-refundable per ticket booking fees. Fees often will show as part of an "airfare balance" charge on your credit card statement, separate from the rest of the cost of the airline ticket; and it will be charged in our travel support center's name. There are click-able links on the web site that display the current values for the fee(s). On your credit card statement, be aware that any charge labeled "airfare balance" may contain more than just the fees; it may contain part of your base fare itself. |
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Why are there different charges on my credit card? |
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Charges to your credit card may appear in the name of the airline involved, one of their service providers or one of our participating consolidators. Processing fees and airfare balances may appear as a separate charge on your credit card under our travel support center. For information on fees and airfare balances, please select the question “Is there a service fee for purchasing my ticket through the site?” from our FAQ help page. |
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Can I use an airline coupon or voucher online? |
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We are unable to accept vouchers or airline coupons as partial or full payment towards the purchase of an airline ticket. It is suggested that you contact the issuing airline directly. For a list of airline phone numbers, please visit the Airline Contact page. |
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Help about the confirmation/ticketing process |
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How do I review/confirm my reservation? |
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An Email confirmation will be forwarded to you after you complete the reservation. Also we have the option “Check my Booking”, input your RESERVATION CODE and PASSENGER LAST NAME to pull up the confirmation page. Feel free to save it. |
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What if I have not received my confirmation email? |
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Confirmation email is send out the email address provided to Let Us Book when the ticket is issued. It serves as an important verification document/form at check-in, also serves as a receipt and above all , serves as a communicating document between you and airlines for any schedule changes.
The potential known reasons for not receiving confirmation email are as follows:
a) Incorrect Email address.
b) Email going into Spam Folder.
c) Your system has a SPAM BLOCKER installed.
We have the option “Check my Booking”, input your RESERVATION CODE and PASSENGER LAST NAME to pull up the confirmation page. Feel free to save it and Print only if necessary. If this doesn’t help, please feel free to contact Customer Service. |
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What if I do not have a reference code? |
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Reference Code is comprised of Six Digits (Capital Letters and Numbers). The reference code is displayed on the Order Confirmation screen after the complete Reservation is confirmed. If you failed to receive an email confirmation, please feel free to contact our Customer Service. Kindly make sure, that before that the there are no spam blockers, email filters and a correct email address is provided. |
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I need another copy of my itinerary or I lost my itinerary? |
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If you need another copy of your itinerary, please go to the CheckMyBooking page, input in your RESERVATION CODE and PASSENGER LAST NAME and pull up your confirmation page. You can then print this page for your convenience. |
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I have a confirmed reservation on 2 or more airlines. Why are you unable to issue my ticket? |
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Many a times, some airlines do not have the necessary luggage transfer and /or ticketing agreements in place, which indirectly means that the request of the itinery you selected cannot be issued. Our Certified Agents will be honored to help you find the best optimal itinerary for your trip. |
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Why are you unable to issue tickets on certain airlines? |
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Let Us Book has excellent partnerships with Airlines and its respected Consolidators because if which more than 99% of the tickets that are booked online will be issued for sure. Incase you have experienced some problem of a similar nature, feel free to contact the customer service. |
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Do I have an electronic (e-ticket) or paper ticket? |
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Our Global Distribution System is programmed to automatically issue e-tickets first. If the airline prohibits an e-ticket, then the system will automatically issue a paper ticket and an additional Fedex shipping charge will be applied to your total charges. To confirm whether you have an e-ticket or paper ticket please go to the CheckMyBooking page, input in your RESERVATION CODE and PASSENGER LAST NAME and pull up your confirmation page. |
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Questions about Shipping process |
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I purchased a paper ticket, how will I receive it? |
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Your paper tickets are normally shipped within 24 hours of purchase via Fedex with the exception of weekends and holidays. Our travel support center uses 2 day shipping whenever possible and overnight shipping for last minute tickets. |
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What is the shipping charge? |
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We , at Let Us Book use FEDEX 2 day shipping to ship all paper tickets to our customers. For shipments within the US, the fedex shipping charge is $19 for the standard 2nd day shipping. Additional fees may apply to for shippings to Alaska, Puerti Rico , Hawaii and Canada. A minimum $45.00 shipping fee will be charged for international deliveries (with the exception of Canada). |
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Why did I not receive my e-tickets in the mail? |
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E-tickets or Electronic Tickets are created electronically through the system , which highlights the fact that it isn’t a paper ticket. For all respective e-tickets, the email confirmation that you have received at the email address , is the receipt. No paper tickets will be provided in the mail. The easy way is to provide the printed copy of the confirmation email along with the passenger’s picture ID (e.g : passport for International Travel and Driver’s license for Domestic travel or vice versa) |
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I did not receive my paper tickets in the mail, what should I do? |
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Normal shipments may take up to 2 to 4 business days from the date of purchase to the time , they reach the desired address. International address requests may take upto 6 to 8 working days. If you are sure that you have paper tickets, please contact Customer Service at 510 870 1566 and someone from our shipping department would surely resolve the matter immediately. |
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I have a PO Box, how will you ship me the tickets? |
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For credit card verification purposes you must enter the address where your credit card billing statements are mailed to, even if it is a PO Box or an APO address. However, as per Fedex rules, if your reservation requires a paper ticket, we wont be capable to send your tickets to a PO Box or an APO address.
To resolve this problem, please provide us with your current mailing address. Please note that if your departure date is five days from the date you purchased your tickets, Fedex may not be able to deliver your paper tickets to you prior to departure, in which case we will recommend that you take a print out of the itinerary which is can also be termed as the e-ticket. |
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Can I send the tickets to a different mailing address? |
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As per stringent rules imposed by credit card companies and banks, we are obligated to ship all paper tickets only to the billing address that the customer has provided. This extra level of security protects the customer from fraudulent charges. |
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I typed in the wrong shipping address? |
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Please inform the customer service as son as possible so that we can update your record and ship the tickets to the correct address. |
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Questions about the travelling process |
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How do I travel with an electronic ticket? |
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The E-Ticket or the Electronic ticket is a hassle free ticket as you do not have to worry about forgetting the tickets at home, carrying or possibly losing the ticket. With the e-ticket, all you need to show is a valid ID card and the email receipt at the check in counter.
A quick tip : please reconfirm your flights with the airlines directly 24 hours prior to departure to avoid any schedule changes. |
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What identification do children need at the airport? |
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Any children under the age of 18 will need an accompanying adult to certify their identity. Although not required, having a copy of a birth certificate as well as valid id’s can result in a hassle free trip. |
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What are the rules on unaccompanied minors/children traveling alone? |
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Different airlines have different rules regarding unaccompanied minors/children traveling alone. Please visit our airline toll free numbers page and contact the airlines regarding their rules for unaccompanied minors/children traveling alone. |
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Why do I have to change airports? |
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Most of all changes of airport rules are clearly stated prior to any purchase, the passenger may choose to change airports for the following reasons:
a) switching airports can often lower your total airfare cost,
b) due to non -affiliation between certain carriers, change of airports may be required,
c) there is a specific travel need where no other flight options are available .(you have to fly with a specific airline out of a specific airport).
Unfortunately, the airlines do NOT provide transportation or accommodations to the passenger for the inconvenience of switching airports. This cost and inconvenience will be at your expense and you will have to claim your luggage from one airport and re-check it in at the other airport. You will also need to allow for a minimum of 3 hours to make the airport change, assuming there are no delays on your flights. |
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What are the check-in procedures for domestic and international flights? |
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Steps to be followed :
- Reconfirm flights with the airlines 24 hours prior to departure for any schedule changes.
- New Federal Carry on rules allow only one standard size carry on bag.
- The Transportation Security Administration requests travelers not to lock their checked luggage. It needs to be opened and inspected for security reasons.
- Airline rules require that customers with checked baggage should fly on the same flight as their checked bags.
- Please arrive atleast 2 hours prior to departure for international flights and 1 hour prior to departure for domestic flights.
- Have your government-issued photo ID available at all times, as well as a printed itinerary if you're traveling with an electronic ticket.
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What are Visa’s and passports and do I need one to travel? |
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Each country has its own Visa and Passport requirements. It is up to each individual to determine the Visa and Passport requirements for the country they will be visiting. Additional tips and information on airport security and check in procedures can be reviewed by accessing the Transportation Security Administration Web site. Let US book is not responsible for any visa issuances related advice. |
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Will the airline change my flights? |
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Please reconfirm flights with the airlines 24 hours prior to departure. |
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My question does not appear above, how can I contact Customer Support? |
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If your question does not appear in the FAQ section, please contact our Customer Support. We will surely be honored to help. |
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